Returns and refunds — UK and US
To request a return, email thecrownhabit@gmail.com with your order number before sending anything. We will confirm the return instructions. Customer return parcels can be sent to:
The Crown Habit / Humayyon Khan
Unit 173626, Courier Point
13 Freeland Park, Wareham Road
Poole, Dorset BH16 6FH
United Kingdom
Put Unit 173626 on every parcel so UK Postbox can identify it. Do not send letters to this Courier Point or send returns to the dispatch address printed on your parcel. US customers should contact us before posting a return so we can confirm shipping and customs instructions.
UK orders — change of mind
You may cancel an online order for any reason by telling us within 14 days after you or someone you nominate receives the goods. You then have another 14 days to send the goods back. Email us or use the optional form below. You pay the direct cost of return postage for a change-of-mind return. Please obtain proof of postage. If you bought a bundle, return all items included in that bundle, including any bottles supplied at no extra charge.
We will refund the price paid for the returned goods and the cost of our least expensive standard outbound delivery option. We may make a deduction for loss in value caused by handling beyond what was necessary to inspect the goods. We will make the refund to your original payment method within 14 days after receiving the goods back or evidence that you sent them back, whichever is earlier. Your statutory rights are unaffected.
US orders — 14-day change-of-mind return
Contact us within 14 days after delivery, then send the return within 14 days after contacting us. Return the product in its original condition, with all items included in the bundle. You pay return postage for a change-of-mind return. We will refund the price paid for returned items to the original payment method within 14 days after receiving and checking the return. The original US delivery charge is not refunded for a change of mind. We do not charge a restocking fee. This is a voluntary return offer in addition to any rights under applicable law.
Faulty, damaged, or incorrect items
If goods are faulty, damaged, not as described, or different from what you ordered, email us with your order number and, if available, photos. We will explain the appropriate refund or replacement process and cover reasonable return postage. This section does not limit your statutory or other legal rights.
Optional UK cancellation form
To: The Crown Habit — thecrownhabit@gmail.com
I give notice that I cancel my contract for the following goods: [describe goods and order number].
Ordered on: [date]. Received on: [date].
Customer name: [name]. Customer address: [address].
Date: [date].
You can email this information to us. You do not have to use this form; any clear statement that you wish to cancel is enough.